Warranty
Policy
For warranty and non-warranty repair of your product, please
first talk to the retailer where you purchased the product as they
will be your quickest and best source of information and assistance.
If they are unable to assist you, or refer you to us to handle the
particular problem you are having, then please read the following:
1, RCGF will only provide warranty service to products bought from
our authorized distributors or RCGF dealers.
2, When you get the RCGF engine, please confirm if it¡¯s with the all
sets spare parts (Ignition ,Muffler, Carburetor etc.) before you leave
the sale count or sign on the express receipt, RCGF and our distributors
or dealers will not be responsible for the absence for the spare parts
after you leave the sale count or sign on the express receipt .
3, If the purchased product appears to have a fault, please do not
try to take it apart, as this will void the factory warranty. So please
talk with the distributors or dealers where you purchase or get back
to us.
4,RCGF warrants RCGF products to be free from defects at the date
of purchase. These conditional limited warranty doses not cover any
wear components or parts damaged by misuse or modification or abuse.
5, For all RCGF engines, those will not be applied to any conditional
limited warranty and without grace period; RCGF will be only responsible
for the original defective ones upon shipping to your location. Any
RCGF engines will be exchanged assuming your claim reaches us during
a 5-work day¡¯s period after you received the original product. An
invoice may be requested from you for any exchange claim fro your
distributors and dealers or RCGF.
6, The claims period shall be within 5 working days after you received
your product. A shipping slip and photo picture may be requested to
the process.
7, All RCGF engines carry a 1-year conditional limited warranty. All
returns require a Serial No. and original warranty card, which shall
be obtained during your purchase by RCGF.
8, Serial No: Returns will not be accepted without a Serial No. or
original warranty card and will be returned to the sender at his account.
9,If it is determined that the product has been repaired or reworked
by unauthorized persons or persons other then RCGF factory authorized
the conditional limited warranty will be void without exception.
10,All defective items must be processed through the manufacture or
the distributor of the product. All returning items must be in untaken
apart condition. They must have original packing material, manuals
and accessories.
(RCGF reserves the right to make any change or to modify this warranty
without notice in advance.) Service
Request :
(You can download the Service Request Form in FAQ)
1, Do you buy our products from our authorized distributors or dealers?
2,If so, please contact the distributor or dealers. They are supported
by us to provide you the perfect after-sales service. If you want
service from us, please pay attention to the warranty procedure.
(1), Any service request by clients, please contact RCGF via the
Service Request Form (SRF) before any product shipping back.
(2), Upon approval from RCGF( we will send back your SRF with a
Serial No.), please send the specified product back with the SRF
,original warranty card and the copy of purchasing receipt which
will not be over 1 year warranty period.
(3),Upon received the above things from clients, RCGF department
will check the copy of receipt first. If the return package returned
without original warranty card or out of warranty, the request will
be put as a pending status and clients will be informed so. An exception
for the warranty card requirement will be accepted only under the
prior written permission by RCGF.
(4),If the original warranty card is OK, RCGF will test the returned
products. If the products need service because of the defects in
material and workmanship or missing parts, RCGF technical department
will take appropriate action either to make an exchange or repair
the specified products then send back products to clients.(In this
situation, we are liable to the cost of shipment to RCGF and back
to clients.)
3, If not, sorry to tell you that we do not provide warranty repair
on products purchased from distributors or sellers without authorization
by us. You have to pay for the service if you want repair of the
products from us or our distributors. We suggest you to contact
local distributors of us. If you want service from us, please pay
attention to the non-warranty procedure.
(1),Any service request by clients, please contact RCGF via the
Service Request Form(SRF) before any product shipping back.
(2),Upon approval from RCGF (we will send back your SRF with a Serial
No.), please send the specified product back with the SRF.
(3),Upon received the original packages from clients, RCGF technical
department will test the returned products.
(4),If clients accept and prepay the charge, RCGF technical department
will take appropriate action either to make an exchange or repair
the specified products then send back products to clients.
(5),All clients are liable to the cost of shipment to RCGF and back
to clients.
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